If you’re a Franklin resident and noticed your most recent water bill was higher than you expected, you aren’t alone. Over the last few days, many Franklin residents have taken to social media to voice concerns over higher than usual water bills.
Some residents have made calls to the water department and the City Water Billing team has been reviewing these concerns, the City of Franklin told us.
“The primary source of higher-than-usual water bills appears to be the fact that the billing cycle sent out on July 15, 2019 was longer than usual for many of our customers (many had a 40-day or longer period compared to the typical 30-day cycle),” the City added.
Currently, no widespread software or meter problem has been discovered. The City encourages customers who believe their bill is higher than a longer billing period would generate to contact the Water billing/customer service office directly. The City team members will review your account.
“There are various causes for a higher bill but these would best be determined by reviewing your individual account,” the City said.
Call 615-794-4572 Monday through Friday 8am – 5pm
If more information becomes available, we will publish it here.
Worried You May Have a Leak?
A higher than normal water bill could also mean you have a leak somewhere, but how do you know?
For starters, it is important to check your faucets, pipes under the sink and hot water heater to make sure that they are working properly, writes Hiller Plumbing, Heating, Cooling & Electrical. You’re looking for any signs of rust, corrosion, or leaks.
A few drops of food coloring can detect a toilet leak. “You can check for a toilet leak by adding a few drops of food coloring to your toilet tank (just enough to change the tint of the water. After 30 minutes, inspect the bowl of the toilet to see if the coloring seeped into it. If so, you’ve got a leak on your hands,” writes Hiller. Flush immediately to avoid staining and call your local plumber.
If you water your lawn, it’s also important to check for a sprinkler leak. “Lawnmowers and more traffic on lawns during the summer can easily contribute to broken sprinkler issues. Be aware of your sprinklers and double-check they are in good shape before using them to avoid more significant damage.”