You never know who you’ll see on Broadway! While shopping for boots, a group of tourists learned just that when Carrie Underwood surprised them!

Teaming up with Jimmy Kimmel, just ahead of the CMA Awards in Nashville on Wednesday evening, Underwood pulled off an “undercover sing” operation. While hiding in the back room of the store, she listened and monitored customers as the staff asked them questions. Then, she serenaded shoppers over the intercom, intertwining details about the customers into songs like “Before He Cheats” and “These Boots Were Made for Walkin'”.

Carrie Underwood, along with Reba McIntyre and Dolly Parton, hosted the 53rd Annual CMA Awards, which took place on November 13.

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