Apple Employee Act of Kindness Goes Viral

Lynn Marie

Apple store is known for the latest technology and knowledgable employees but what this employee did for a customer goes above and beyond.  It’s getting noticed for all of the right reasons.

Lynn Marie took her son to the Apple store in Green Hills Mall and what could’ve been a mother’s nightmare turned into a moment that has been shared thousands of times with outlets across the country picking up the kindness of the employee.

Last week, Lynn Marie took her son nine-year-old son, James, to purchase a replacement iPad. While in the store, her son with autism ran towards the door only it was the glass wall. Crashing into the glass wall, Marie says on her Facebook page,”He slammed into the wall full force which knocked him over. The entire store gasped as they heard the sound of James’ head hitting the glass and then the floor.”z
“I ran to him and tried to comfort him. James has a very high tolerance for pain, so his tears and ‘fat lip’ were brief. Mine however were not. As I hugged him sitting on the floor your employee came over and sat down next to me. He asked if he was okay and if there was anything he could do.”

Marie goes on to share her experience with the Apple employee, “Your employee asked, ‘What can I do for you?’ (I wanted to ask for a margarita or a donut but I was pretty sure they didn’t have any of those in that secret back room.) I said, ‘Well, we actually came here today to buy an iPad which was donated to James, but if we’re going to proceed would you be willing to sell it to us and set it up… down here on the floor?’

And so he did. Your awesome employee sat with James on the floor of the store and set up the new iPad. There are no words to accurately describe how grateful I am that he took the time to ‘meet us right where we were.’ He didn’t have to sit down on the floor with us. He could have easily waited for us to stand. Could have easily waited for us to come back another day. But he hung out with us in the midst of our pain. He even got a fist bump from James, and I snapped this photo (above).”

Andrew Wall is the Apple employee who was willing to sit with James on the floor. Marie reached out to Wall expressing her gratitude to him for which he replied, “Hey Lynn, I want to say thank you so much for those kind words! I began working at Apple in hopes of having fulfilling moments like this. Post Apple my hopes are to work within the realm of youth counseling. Thanks again for making my day!”

Over 10,000 people have read this story from Lynn Marie’s Facebook page. There is also a campaign to submit the story to the Ellen show for her #BeKindtoOneAnother contest where you can submit stories of kindness. Visit the Ellen show website #BeKindtoOneAnother for more information.

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